January 19, 2012

The Brita Rebate Debate – What To Do


Recently, I posted about a Brita Filter For Good Rebate. It appears now that Brita may NOT be honoring those rebates, as stated by a rep on their Facebook page.

If you are concerned, Facebook is not the place to debate the issue or argue with Brita. Take your voice to someone who can do something about it, the FTC. Yes, that same organization that requires me to put disclosures at the bottom on my posts is actually a consumer protection agency. And if enough people voice their concern that Brita’s choice not to honor their own rebate is misleading and deceptive the FTC is more likely to do something about it. Facebook rants may make you feel better, but I guaranteed Facebook won’t do anything about you getting your rebate.

Per the FTC, “By law, companies are required to send rebates within the time frame promised, or if no time is specified, within a “reasonable” time. “Reasonable” in this case often is interpreted as within 30 days.

If you feel that you should receive your rebate, you have every right to file a complaint with the FTC and let them know your experience.

When purchasing a product that offers a rebate, the FTC encourages consumers to:

  • Follow the instructions on the rebate form and enclose all required documentation at the time of mailing when filing for a rebate.
  • Make a copy of all paperwork you will mail when applying for a rebate. This is the only record you will have of the transaction if anything goes wrong.
  • Contact the company if the rebate doesn’t arrive within the time promised.
  • If the rebate never arrives or arrives late, file a complaint with the Federal Trade Commission, and contact your state Attorney General.

Raging on the Brita Facebook page might make you feel better but it will never get you your $10 rebate. If you’ve filed for a rebate (and followed all the requirement) and didn’t get your money, contact the FTC. If you have not filed for your rebate, feel free to send it in and see what happens. If you’re complying with the requirement on the rebate, Brita should honor their commitment.

Disclosure: For informational purposes only. Nothing in this post should be construed as legal advice or creating an attorney/client relationship.


{ 1 comment }

Melissa @ Saving Cents with Sense January 19, 2012 at 8:32 pm

Thank you Sara, for pointing out the FTC – I didn’t even think of that, but it is great information to know and pass on.

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